The overall key mandate is to ensure the monitoring and implementation of the organisation's Human Resources Strategic Plan.

The key responsibilities are within four [4] main Departments namely:

• Human Resources Sections
• Depot
• Planning and Development
• Medical Services

The Human Resources Department is the Department responsible for the critical human capital of the Organisation covering:

• Recruitment and Selection
• Training and Development
• Performance Management
• Conditions of Service
• Health
• Welfare
• Chaplaincy
• Kuyedza Women's Club

The overall guiding principle and work ethic is around the ZRP Competence Framework with emphasis on performance management, discipline and accountability.