A satisfied customer is a walking advertisement - AC Makone
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The Criminal Investigation Department (CID) Coordinator for Northern Region, Assistant Commissioner Sipho James Makone has challenged CID members to improve on service delivery in line with new trajectory being taken by government.
Assistant Commissioner Makone was speaking at the official opening of a customer care workshop for CID members recently. He said workshops equip members with indispensable customer care knowledge, skills and attitudes for enhancing the image of the Zimbabwe Republic Police.
“I urge you to do away with the bad practices which drag the good image of our organisation into the dust bins and focus on ways that brings back public confidence in the police,” he said.
Assistant Commissioner Makone said good customer care is critical in any organisation which desires success.
“Our attitude towards clients determines their attitude towards us. There is therefore need to always exhibit positive attitudes towards our customers so that they view our organisation positively,” he said.
The senior officer urged members to be professional and avoid being talkative.
“In our investigations particularly at crime scenes, we must avoid over promising complainants notwithstanding the need for reassurance, the credit of any astute investigator is derived from dealing with complex cases not from being too talkative”, he said.
In one of the presentations attended by The Outpost, CID Legal Officer Chief Superintendent Chrispen Chidzenga said the law frowns on inhuman treatment of suspects. He urged officers to be able to formulate a reasonable suspicion for the suspects to be arraigned before the courts observing their rights as enshrined in the constitution of Zimbabwe.
Chief Superintendent Chidzenga said there is no justification to over detain a suspect.
The workshop covered Communication in crime investigations, Customer care, Client Service Charter, Ethical considerations at crime scenes, Human Rights, Constitution and policing, Corruption, Discipline, Counselling and front office management among others.
The workshop was attended by 26 participants drawn from all CID sections within Harare.