SERVICE COMMITMENT AND STANDARDS

As the Zimbabwe Republic Police, we have committed ourselves to providing the most effective and efficient policing service to the public, giving due recognition to our diverse client groups including the most vulnerable members of society.

The following standards of performance define the minimum level of service, which our clients may expect from us.

POLICE RESPONSE TO CALL FOR SERVICE

This area covers the manner and timeliness of responding to any of the following services:-

SERVICE OFFERED STANDARD
Telephone calls       To answer telephone calls within 10 seconds/3 rings
Personal visits           To attend to visitors within 1 minute of their arrival at the police station
Scene attendance Grade A – cases to be attended to within 10 minutes in urban areas and within 2 hours in rural areas
Grade B – cases to be attended to within 3 hours in urban areas and within 48 hours in rural areas
Correspondence To respond to all forms of correspondence within 7 days of receiving them or sending an acknowledgement of receipt

CRIME

SERVICE OFFERED STANDARD

Crime prevention

To limit the rate of growth of crime to 2% of the previous year’s figures

Crime detection

To detect 75% of all reported cases per year

Crime investigations

At least 75% of all the dockets (petty, moderate and serious) under investigations should be finalized within the stipulated period

CRIME DOCKET MANAGEMENT
SITUATION STANDARD
Petty under situation one (01) 48 hours
Petty under situation two(02) 7 days
Petty under situation three(03) 21 days
Moderate under situation one (01) 7 days
Moderate under situation two(02) 21 days
Moderate under situation three(03) 30 days
Serious under situation one(01) 21 days
Serious under situation two(02) 30 days
Serious under situation three(03) 60 days

NOTE

The above crime docket management standards are used in conjunction with the situations below:-

  • Situation 01- where accused and witness are available.
  • Situation 02 - where accused is available and witness is not available.
  • Situation 03 - where accused is not known.

TRAFFIC

TRAFFIC MANAGEMENT
SITUATION STANDARD
Traffic accidents

To limit the rate of growth of traffic accidents to 5% basing on previous year’s figures

Traffic docket investigation

At least 75% of the standard docket investigation should be finalized within the set time

Detection

To detect 30% of all hit and run cases for the year

TRAFFIC DOCKET INVESTIGATION STANDARDS
SITUATION STANDARD
Petty Maximum 21 days
Moderate Maximum 30 days
Serious Maximum 60 days

PUBLIC ORDER AND REASSURANCE

SERVICE OFFERED STANDARD
Management of public order and disorder situations Immediate
Reducing fear of crime           Increasing police visibility both during the day and night

COMMUNITY ASSISTANCE

SERVICES STANDARD
Provision of basic crime prevention advice to the public On a monthly basis
Marketing the idea of hot lines and suggestion boxes to increase the flow of information between the police and the public On a monthly basis
Encouraging members of the public to join Neighbourhood Watch Committees and other crime fighting structures On a monthly basis

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Where to find us

Police General Headquarters

Address: Cnr 7th Street and J.Chinamano Avenue
Tel: (0242) 700171

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